Every engagement follows the same arc, though the details vary depending on whether you are booking coaching, a workshop or a multi-month program. The timeline below reflects a typical coaching engagement; workshops compress steps two through four into a tighter window.
You reach out by phone, email or the contact form on our website. We schedule a 30-minute call within two business days. During this call we want to understand three things: what prompted you to look for external support, who the participants will be, and what a good outcome looks like from your perspective. There is no fee for this call and no obligation to proceed.
Week 0 (30 minutes)After the initial call we put together a written proposal. It includes the recommended format (coaching, workshop or program), the number of sessions, the facilitator or coach we suggest, the timeline and the fee. We send this within five business days. If you want to adjust the scope, we revise it once at no charge. Most proposals are two to three pages; we keep them short because you are busy.
Week 1 (async)Once you sign off on the proposal, we begin gathering data. For coaching this means a 360-degree feedback survey sent to stakeholders the participant selects. For workshops it is a short online questionnaire for all participants. For emerging leader programs we interview the sponsoring managers and review any existing engagement survey data you are willing to share. This phase matters because it stops us from designing content based on assumptions.
Weeks 2–3The facilitator or coach analyses the diagnostic data and designs the engagement around what it reveals. For a workshop this means building an agenda with exercises tailored to the group's specific tensions. For coaching it means drafting a preliminary development plan that the participant will refine in session two. We share the design with you for input before the first session, so you know exactly what to expect.
Week 3–4This is where the work happens. Coaching sessions run fortnightly for 12 weeks. Workshops run for a half-day or full day at your premises. Emerging leader programs meet twice monthly for six months. During delivery the facilitator or coach stays in contact with you (the sponsor or HR partner) at agreed intervals, typically a brief email update after every second session. If something unexpected comes up, such as a participant disengaging or a team conflict escalating, we flag it early so we can adjust.
Weeks 4–16 (coaching) or day-of (workshop)After the engagement ends we deliver a closing report. For coaching it summarises themes, progress against goals and recommended next steps. For workshops it includes participant feedback scores and a list of commitments the group made on the day. We schedule a 45-minute debrief call with you to walk through the report and discuss whether further work would be useful. Six weeks later we send a brief follow-up survey to participants to check what has stuck and what has faded.
Weeks 17–18 (coaching) or 6 weeks post-workshop
Working with an external provider can feel uncertain, especially if past experiences were mixed. Here is what you can count on from us throughout the process:
We also expect a few things from you. Participants need protected time for sessions, not time they have to fight for in a packed calendar. Sponsors should be available for the mid-point check-in and the closing debrief. And if something changes on your end, like a restructure or a key person leaving, let us know early so we can adapt.
These are not slogans on a wall. They are practical commitments that shape how we design and deliver every engagement.
Every engagement begins with a diagnostic step. We interview, survey or review existing data before we design anything. This takes a bit longer at the front end, but it means the content addresses what is actually happening rather than what we guess might be happening.
A single workshop can shift awareness, but changing habits requires repetition and accountability over weeks. That is why we build follow-up into every engagement: coaching check-ins after workshops, applied projects in programs, and six-week follow-up surveys to measure what sticks.
We will tell you what we see, even when it is uncomfortable. If the problem is not a skills gap but a structural issue, or if a leader is in the wrong role, we say so. You are paying for honest perspective, not reassurance.
Every session ends with something the participant can do differently this week. Not a concept to reflect on, not a model to memorise, but a specific action tied to a real situation in their work. We check on it at the next session.
The first step is a 30-minute conversation. No cost, no commitment. We will listen to what you are dealing with and let you know honestly whether we can help.
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